Desktop Support Analyst – Financial Services Division

Sector:FinTech/Financial Services

Salary/Rate:£100,000-120,000

Job type:Perm

Town/City:Canary Wharf

County:London

Job ref:LLKJ5

Post Date:30. 12. 2024

Apply Now Create Job Alert

Scroll

Meet Our Recruiter

Craig Mullen

Director

0203 479 4931

craig@ncounter.co.uk

About the Role

Desktop Support Analyst – Financial Services Division

Are you ready to join a dynamic and rapidly growing division within the financial services and hedge fund space? We are hiring for a leading player in FX and Trading Software technology, revolutionizing the global Fintech landscape. We are seeking a Desktop Support Analyst to support a global network of users and ensure the seamless operation of a cutting-edge platform, used by some of the world’s top financial institutions.

What You'll Do:

As a Desktop Support Analyst, you will be at the heart of the user community, providing critical support to over 500 users both onsite and remotely. You’ll troubleshoot, resolve, and escalate technical issues while collaborating with developers and stakeholders to optimize system performance in a fast-paced trading environment.

With global support to be provided 24x5 onsite and remotely, you’ll offer technical assistance for a diverse, international user base. The team manage Incident & Request Management, handling support requests and incidents in line with established internal protocols, ensuring timely resolution.

Collaborating and troubleshooting, you will need to partner with Level 2 & 3 teams, as well as external vendors, to resolve complex technical issues. Proactive monitoring is a must, to utilize internal tools to manage alerts, prevent failures, and restore degraded or unavailable services.

Key Technologies You'll Work With:

- Microsoft Environment: Support across Windows 10, Windows Server, Office Suite, Outlook, Office 365, and Azure (including OneDrive, DLP, SharePoint).

- Active Directory & Group Policy: Manage access control policies and remote access solutions.

- Desktop Hardware: Installation, troubleshooting, and management of desktop hardware components.

What We're Looking For:

- A strong background in Microsoft technologies, with in-depth knowledge of Windows, Office 365, and Azure.

- Strong PowerShell expertise, in a demonstrable fashion.

- Expertise in Active Directory, Group Policy, and remote access solutions.

- Hands-on experience troubleshooting and managing desktop hardware in a fast-paced environment.

- A customer-focused attitude with a relentless dedication to providing exceptional service.

- A degree in Computer Science, Engineering, or a related field (or equivalent work experience).

Bonus Skills:

- Familiarity with Bash and Python scripting for automating tasks.

- Exposure to networking and Linux environments.

Join a division where innovation meets profitability, and your skills will shape the future of market-leading fintech solutions. If you're driven, passionate, and ready to make a real impact in the financial services world, we'd love to hear from you.

Apply Now Create Job Alert

More jobs from this recruiter

View All

Lead Data Analyst

London

£80,000-£90,000

Are you ready to shake things up in the public sector? We're a fresh, forward-thinking consultancy on a mission to transform how the government and public services use data. As a Lead Data Analyst, you'll be right in the thick of exciting, high-impact projects across Central Government, Defence, Intelligence, and Emergency Services.

Infrastructure Engineer

City of London

London

90000-110000

A pioneering Blockchain and Crypto trading firm is on the lookout for dedicated and ambitious software engineers with a devotion to technology, particularly in desktop and windows focused infrastructure engineering. This role is ideal for those eager to thrive in a dynamic, innovation-centric setting where your expertise will drive mission-critical systems and services. Our client is looking for someone willing able to engage in high-stakes projects that shape the future of digital trading. Joining this exceptional team, you can benefit from continuous professional development and exposure to state-of-the-art technology within a world leading environment - this team are a forward-thinking group that values collaboration and innovation.

Change Manager

City of London

London

£120,000-£140,000

Ncounter’s Asset Management partner is seeking a senior Change Manager to assist with Application Maturity, and Business Continuity functions within the organization. This role ensures smooth transitions during technology upgrades, helps drive the maturity of business-critical applications, and supports business continuity through disaster recovery and resilience planning. The ideal candidate will have deep expertise in managing change initiatives, overseeing the lifecycle of applications, and ensuring operational resilience in a high-paced, technology-driven financial environment. This person will need to lead development and improvement of Policy for Business Continuity Management (BCM) and Disaster Recovery. Alignment with business priorities will be the focus, and this Change Manager will need to develop, implement, and test disaster recovery plans and manage regular business continuity exercises. Compliance and documentation of all disaster recovery procedures will be paramount.

C# Developer

City of London

London

£100000

A leading global financial services firm (UK headquarters) is seeking a 3-5 years experienced C# Developer to join their Infrastructure and Support division. This team is pivotal in creating bespoke software solutions to enhance desktop applications and support the company's virtualisation infrastructure. With a focus on developing innovative systems for an agile and dynamic business, this role offers the opportunity to work on both new projects and the enhancement of existing, world-class products. As part of the Service Team, you will contribute to the development of cutting-edge tools and applications that support the organisation’s mission to deliver exceptional brokerage and financial solutions across global markets.